Shipping and Returns

During this time we will be offering Domestic Shipping throughout Australia and New Zealand - However please understand that their are significant delays with Australia Post that are out of our control due to COVID-19 - updates can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic 

We will aim to open International Shipping asap.

Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times
Australia: 3-5 business days
United States: 10-14 business days
Europe: 10-14 business days
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refunds and Exchanges

I gladly accept returns and cancellations

Contact me within: 14 days of delivery
Return items back within: 21 days of delivery
Request a cancellation within:  2 days of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Why buy Australian Handmade?

    • Buying handmade has many benefits including the following:
    • Handmade products are more environmentally friendly.
    • Handmade items are made to last.
    • Handmade goods are designed and produced with a higher quality.
    • Handmade is about each maker’s ability, technological genius, and the enchantment of a single person’s imagination.
    • Buying Australian handmade products supports local craft industries and people.
    • Purchasing handmade products helps to keep craft skills alive
  • Benefits of purchasing with Susie

    • All products are Australian Handmade by me with love, care and attention to detail.
    • All my products are unique and can not be purchased in a shop.
      I use the highest quality supplies for all my products.
    • I pride myself on my quality customer service
    • I offer custom made and personalised options and will work with you to ensure you receive exactly what you need.
    • I am working towards sustainably produced packaging for all my products.
  • Mission Statement

    At Cards and Crafts by Susie, our mission is to inspire creativity and celebrate meaningful connections through thoughtfully crafted and personalised creations. We are dedicated to providing a diverse range of high-quality, handmade cards and crafts that evoke joy, express love, and commemorate life's special moments.
    Committed to excellence, we strive to foster a community of individuals who appreciate the art of handmade treasures and cherish the beauty of heartfelt gestures. Our passion lies in bringing smiles to faces, one uniquely crafted creation at a time.

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