Privacy Policy

Cards and Crafts by Susie Privacy Policy:

Information We Collect:

To fulfil your order, you must provide us with certain information (which you have authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of cards, for example), if you contact me directly.

Why We Need Your Information and How We Will Use It:

We rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide our services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. We share information with Etsy as necessary to provide you with out services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
- Object. You can object to (i) the processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, we at Cards and Crafts by Susie, are the data controller of your personal information. If you have any questions or concerns, you may contact us at cardsandcraftsbysusie@gmail.com. Alternately, please send us a message directly through our Contact Page on our Website.
  • Why buy Australian Handmade?

    • Buying handmade has many benefits including the following:
    • Handmade products are more environmentally friendly.
    • Handmade items are made to last.
    • Handmade goods are designed and produced with a higher quality.
    • Handmade is about each maker’s ability, technological genius, and the enchantment of a single person’s imagination.
    • Buying Australian handmade products supports local craft industries and people.
    • Purchasing handmade products helps to keep craft skills alive
  • Benefits of purchasing with Susie

    • All products are Australian Handmade by me with love, care and attention to detail.
    • All my products are unique and can not be purchased in a shop.
      I use the highest quality supplies for all my products.
    • I pride myself on my quality customer service
    • I offer custom made and personalised options and will work with you to ensure you receive exactly what you need.
    • I am working towards sustainably produced packaging for all my products.
  • Mission Statement

    At Cards and Crafts by Susie, our mission is to inspire creativity and celebrate meaningful connections through thoughtfully crafted and personalised creations. We are dedicated to providing a diverse range of high-quality, handmade cards and crafts that evoke joy, express love, and commemorate life's special moments.
    Committed to excellence, we strive to foster a community of individuals who appreciate the art of handmade treasures and cherish the beauty of heartfelt gestures. Our passion lies in bringing smiles to faces, one uniquely crafted creation at a time.

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